FAQ
Frequently Asked Questions (FAQ)
1. How do I place an order?
Simply browse our store, choose your product, and click “Add to Cart.”
Then proceed to checkout and complete your payment.
2. What payment methods do you accept?
We accept major debit and credit cards, along with secure online payment options available at checkout.
3. How long does shipping take?
Orders are processed within 1–3 business days.
Delivery usually takes 5–10 business days (US) and 7–15 business days (international).
4. Will I receive a tracking number?
Yes. Once your order is shipped, you’ll receive a tracking link via email.
5. Are your products safe for all skin types?
Yes, our products are designed to be gentle and suitable for most skin types.
If you have sensitive skin, we recommend doing a patch test first.
6. How do I use the products?
Each product comes with simple instructions.
You can also check the product page for full usage details.
7. Can I return or exchange my order?
Yes, we accept returns within our return policy period.
Please contact us first for instructions.
8. What if my item arrives damaged or incorrect?
Contact us immediately with photos, and we’ll resolve it as quickly as possible.
9. Can I change or cancel my order?
Orders can only be changed or canceled within a short time after placing them.
Please contact us as soon as possible.
10. How can I contact you?
You can reach us anytime using the contact us page