Shipping policy

At Vela Gloss, we are committed to delivering your order quickly and safely.

All orders are processed within 1–3 business days.
Once your order is shipped, you will receive a confirmation email with tracking details.

Estimated delivery times:

Please note that shipping times may vary depending on your location and external factors.

Shipping fees are calculated at checkout.
We may offer free shipping on selected orders or promotions.

Once your order is shipped, a tracking number will be sent to your email.
You can use this to monitor your delivery in real time.

While we aim to deliver on time, delays may occur due to:

We appreciate your patience during such situations.

Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect addresses provided by customers.

Vela Gloss is not responsible for lost or stolen packages confirmed as delivered.
If this happens, please contact your local carrier.

If you have any questions about your order, feel free to reach out:
Email: support@velagloss.com

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